Return Policy
At MOMO YOSHI, we hope every product adds beauty and comfort to your everyday life. However, if you are not fully satisfied with your purchase, we will do our best to assist you.
Return Conditions
1. Return Request Deadline
All return requests must be submitted within 7 days of receiving your order. Requests made beyond this timeframe will not be accepted.
2. Product Condition
- Returned items must be unused, in their original condition, and in their original packaging.
- We reserve the right to refuse returns if items show signs of use, damage, improper handling, or missing original packaging.
3. Ceramic & Glass Products
All ceramic and glass products are non-refundable and non-exchangeable unless they arrive damaged or have a quality issue.
Please note that many ceramic and glass items are handmade. Natural imperfections such as small bubbles, black spots, uneven glazing, slight texture variations, or firing marks may occur during the production process. These are considered part of the product’s character and are not regarded as defects.
4. Incense Products
Due to the personal nature of scent preferences, all incense products are final sale and are not eligible for return or exchange.
Please review product descriptions carefully before purchasing.
5. Incense Holders / Incense Plates / Burners
Incense holders, incense plates, and incense burners are non-refundable and non-exchangeable unless they arrive damaged or have a manufacturing defect.
Minor variations in glaze, texture, color, or handcrafted details are considered part of the product’s character and are not considered defects.
6. Art Prints & Posters
All art prints, posters, and unframed wall art are non-refundable and non-exchangeable unless they arrive damaged or with a manufacturing defect.
Please review product dimensions carefully before purchasing.
Minor variations in color may occur due to screen settings, lighting, printing processes, and material textures. These differences are not considered defects.
Slight curling or flattening marks caused during shipping or storage are normal for rolled prints and can typically be resolved once framed or laid flat.
Damage caused during framing, handling, installation, or improper storage is not eligible for refund or replacement.
7. Product Appearance
Please note that colors, textures, and finishes may appear slightly different depending on lighting conditions, photography, screen settings, and the handmade nature of certain products.
Minor differences are not considered defects.
8. Non-Returnable Items
The following items are non-returnable and non-exchangeable:
- Discounted or sale items
- Custom-made or personalized items
- Gift cards
- Other non-resalable items
---
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Clear photos of the damaged item(s)
- Photos of the outer packaging
- A photo of the shipping label
Claims submitted after this period may not be eligible for replacement or refund.
---
Packaging & Shipping Notes
To ensure safe delivery, certain items may be shipped in protective packaging such as tubes, wrapping paper, foam, or reinforced cartons.
Customers are encouraged to carefully open packages using appropriate tools. We are not responsible for damage caused during package opening, improper handling, or storage after delivery.
---
Return Process
1. Submit Your Request
Please email your return request to support@momoyoshi.ca with the following information:
- Order number
- Item(s) you wish to return
- Reason for the return
2. Return Approval
We will review your request within 2–3 business days and provide further instructions, including the return address and next steps.
Returns sent back without prior approval may not be accepted.
3. Shipping the Item Back
Once approved, please ship the item(s) back to the provided address and share the tracking number with us for reference.
Items must be securely packaged to avoid damage during return transit.
---
Refund Policy
- Once we receive and inspect the returned item(s), refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
- If the return is due to a quality issue or damage, we will cover the return shipping cost.
- For all other approved returns, customers are responsible for return shipping fees.
- Original shipping fees are non-refundable.
---
Refused or Unclaimed Packages
If a package is refused, returned due to an incorrect shipping address, or left unclaimed, the original shipping fee is non-refundable.
Additional shipping fees may apply for reshipment.
---
Quality Issue Guidelines
Examples of quality issues include:
- Cracked or chipped items upon arrival
- Manufacturing defects affecting normal use
- Incorrect item received
The following are not considered quality issues:
- Handmade variations
- Minor glaze irregularities
- Natural material variations
- Small bubbles, black spots, or firing marks
- Slight color differences
- Packaging wear caused during transit that does not affect the product itself
---
Final Decision
MOMO YOSHI reserves the right to make the final decision regarding all return, exchange, and refund requests.
---
Questions or Concerns
If you have any questions regarding our return policy, please feel free to contact us:
Email: support@momoyoshi.ca
Thank you for choosing MOMO YOSHI. We truly appreciate your support and hope our products bring warmth and joy to your everyday life.